IMEI FAQs

Do I need a SIM card to use your IMEI unlock?

Yes, you need any GSM SIM card (Not Original in most cases) to successfully complete unlock.

Why am I not receiving the info I have paid for?

Check, please, spam/junk folder in your mailbox for email or add [email protected] to your contact list as some ISP’s block our emails.

How to check the status of the iPhone?

The iPhone can not be unlocked by itself. Once the service complete, you need to insert the SIM card that you wish to use into the iPhone and connect the iPhone with iTunes to activate. Seeing ‘Congratulations! Your iPhone has been unlocked.’ means that your iPhone has been unlocked permanently. Sometimes there is no Congratulation message is iTunes, its normal.

Do I need to jailbreak iPhone?

No. Jailbreak is not needed.

Is your unlock legal?

Yes. We provide only official iPhone unlock for our clients.

I don’t know my network?

You can use our iPhone network checking service and find to what carrier your iPhone is locked to.

Can you unlock barred / blacklisted / lost / stolen iPhones?

It depends on the iPhone locked network.

How do I know if my iPhone is blacklisted?

Use iPhone blacklist checker to find out the status.

How long should I wait for unlock from you?

It depends on what unlocking package you will choose. From 24 hours to 30 business days.

Do I need a SIM card of the operator to iPhone is locked?

In most cases you don’t need it.

Should my iPhone be activated?

Yes, it is should be activated. If you used SAM or Gevey/R-SIM or any any other SIM or software unlock you will need to activate your iPhone with original SIM card first and only then order factory unlock.

What do I need to get unlock?

You need to give us your IMEI number and fill in the order form.

What carrier / network / operator can I use after iPhone unlock?

You change Sim card of any network / operator / carrier in any country in the world any time forever.

Do you unlock other carriers such as T-Mobile, Verizon, O2, Telus, Rogers, Orange?

Yes. We unlock almost any iPhone.

Does this unlock affect my contract with the carrier?

No. Don’t worry about anything because this an official unlock and contract remains valid.

Do I need contract details for it?

No. You don’t.

Can you unlock iOS 8/7/6?

Yes. We can unlock any iOS version including iOS 8/7/6 and all future versions. Update and Sync via iTunes without a doubt.

How to find IMEI number?

There is nothing easiest than to do that. Take your iPhone, go to Settings – General – About and scroll down till you see IMEI number. Also you can type *#06# and you will see your IMEI number on the screen.

Can you unlock 04.11.08, 04.12.01, 04.12.02, 3.0.04 basebands?

Yes. We can unlock any iPhone baseband.

Can you unlock any iPhone model?

Yes. We can unlock any iPhone 5S, 5C, 5, 4S, 4, 3GS, 3G and original iPhone.

Do I lose jailbreak after unlock?

Yes. But you re-jailbreak it again whenever you want it.

How to perform unlock via iTunes?

After receiving email from us that your iPhone is unlocked with detailed unlocking instructions: connect your iPhone to the computer (Mac or PC). Launch iTunes and click restore. After which you will get the message: Congratulations, your iPhone has been unlocked.If something goes wrong, for example, iTunes freezes, just disconnect you device, close iTunes, connect iPhone to the computer again and open iTunes to get the same Congratulations message.  Sometimes there is no Congratulation message is iTunes, its normal.

My iPhone keeps telling me this: Searching and then end up with No Signal?

Use our tutorial guide to successfully unlock iPhone. Make sure that you follow all unlocking guidelines.

I can’t get past the activation screen on the iPhone or on iTunes?

Make sure that you set up your iPhone as a new after restoring.

Paypal is not supported in my country?

Sorry, but we accept payments only supported be PayPal.

What is the real turnaround time?

PST USA.

Why you say that you are located in New York but show Pacific Time?

Our headquarters in New York but we deliver unlock by PST, the time of California where are Apple headquarters.

It worked well but the network signal is to low?

The problem can be only in your iPhone because if you got the signal your iPhone is unlocked.

Why I cannot insert the IMEI?

In this case, check please correct input numbers. Do not miss numbers, do not state letters, check number of entered digits.

Tried to restore my iPhone on the latest version of iTunes but It came back with message: Not able to restore because of corrupt file.

All errors that you can see in iTunes during the completing process you can fix using official Apple website.

My IMEI is Not Found?

If you see that IMEI is not found make sure that your iPhone is locked to the carrier you ordered unlock for, because if it is not we will not refund.

I don’t have Paypal?

There is no need to have PayPal account because after clicking the Buy Now button you will be able to choose payment without PayPal account.

Why do I need to verify my phone number?

As an additional part of our effort to prevent online fraud and provide account-specific support, we require buyers to provide a valid phone number on their order value more that $100.

Why ban some of our customers?

Because of the attempt to fraud our company we have an option that bans customers’ data who are looking to cheat our company and our employees.

To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.

Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with PayPal, Dalpay, Google, Internet Service Providers, Law Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of ‘non-receipt’. We are able to successfully recover monies in cases where payment has been reversed or charged back.

How does this work?

Go hereto see the whole process.

Can I uninstall Cydia apps since it is factory unlocked?

Yes, you will be able to enjoy any Cydia app and tweak after jailbreak.

Can I unlock my iPhone without a computer?

No, because you need iTunes program on the computer to complete unlocking process.

I completely restored the phone and it still does not recognized that the phone is unlocked?

Sometimes, you will not see Congratulations message but it doesn’t mean that it is not working. Just wait for the signal on your iPhone. Or restore iPhone according to unlocking instructions.

My order is completed but iPhone still won’t unlock?

Check spam/junk folder for email with instructions how to complete the process or add to your contact list [email protected]

Do i need to have the Sim card to unlock the iPhone?

Yes you need to have at least one SIM card (not original) and insert it in iPhone before connecting to iTunes.

Is there any other payment method?

We accept only payments supported by PayPal.

iTunes still keeps giving me the same message: We’re sorry we are unable to continue with your activation at this time?

Restore your iPhone and then set up as a new with not supported SIM card inserted (any SIM card except the SIM of the carrier to which your iPhone is locked)

I don’t see https indicated SSL is installed?

We accept payments using PayPal the SecureTrading gateway.

I still can’t activate my iPhone?

Try to restore without SIM card and then activate with SIM card.

If you used SAM, Gevey, R-Sim or any other unlock method that spoof your IMEI you need to activate iPhone with original SIM card and only than order unlock at our service using unlocking instructions.

I Can’t Activate iPhone after iOS 7 Update/Restore

New Apple firmware iOS 7 has a new feature. It calls Activation Lock. Here is a guide that will help you to fix it.

I’m trying to unlock my iPhone but its telling me that the IMEI is Not Exist At Database

If you see that IMEI is not exist at database contact with us using support page or online chat. But in most cases the reason is that the visitor didn’t order anything at our service.

What I get after I am paying?

Right after you pay you should receive message with further instructions. If you don’t see it check spam/junk folder in your mailbox. Also you can add to your contact list [email protected]

Do I have to place the original Sim card to unlock my iPhone with your service?

Only if you used SAM, Gevey, R-Sim or any other unlocking solution that spoofed IMEI number you need to activate iPhone with original Sim card and only then order unlock. If you don’t use any unlocking solutions before you don’t need to have original SIM card. You need to have any SIM card except the original SIM card.

What Does mean: “This is an IMEI number for a product that has been replaced”?

That means the device was refurbished or replaced IMEI. It was either replaced by Apple, and the original was not returned or stolen in route, or it was logged as stolen or lost.

I have paid for unlock service, how long I should wait for?

It depends on the carrier to which your iPhone is locked.

Please wait. It will take a few seconds...

While waiting for the results please check some statistics of cellphone worldwide circulation.

Statistics