In case you need a support in using imei.org feel free to contactour support center. Our team is always glad to help our users and provides full support regarding our web, IMEI lookup services/results and API settings.
You query will be considered within 24 hours and you will receive a full support from our team.
To get the exact answer on your question please provide us with your username and IMEI number. Sometime we will need a screenshot or a video of the problem. Our team will inform you in such case.